Tag: client communication

The Cookie Thief!

I have the good fortune of lecturing professionally, and what I most enjoy presenting is the topic of communication between veterinarians and their clients. In every communication lecture I emphasize the importance of empathy. This involves veterinarians putting… Read More

Does Your Veterinarian Hear Your Concerns?

Until a few years ago it was darned near impossible to find much in the way of useful research about communication between veterinarians and their clients.  Nowadays, several wonderful studies are surfacing.  It’s about time I say, and… Read More

Frankly Speaking

In 2001, the Journal of the American Veterinary Medical Association stated, “Veterinarians’ responsibilities have expanded to include the mental health and well-being of their clients as well as their clients’ pets.”  For me, this came as no great… Read More