Tag: relationship centered care

Changing Relationships Between Veterinarians and Their Clients

Many of my veterinary colleagues have been up in arms about a recent ABC 20/20 broadcast that asked the question, “Can you trust that your veterinarian is being honest with you?” During the episode, “secret shoppers” presented two… Read More

Reasonable Expectations Part II: Access to “The Back” of the Hospital

This is the second part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets.  Part one can be found at www.speakingforspot.com/blog.  Care to tag along next time… Read More

Reasonable Expectations

Never before, during my almost 30 years as a veterinarian, have I encountered such rapid and profound changes in client expectations. We’ve entered what I like to refer to as “The Age of the Empowered Client”. I’d love… Read More

Everybody’s Gone Surfin’ (Part Two)

I happen to enjoy hearing about what my clients are learning online.  I sometimes come away with valuable new information, and I’m invariably amused by some of the extraordinary things they tell me- who knew that hip dysplasia… Read More