Tag: empowered client

Reasonable Expectations Part II: Access to “The Back” of the Hospital

This is the second part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets.  Part one can be found at www.speakingforspot.com/blog.  Care to tag along next time… Read More

Reasonable Expectations

Never before, during my almost 30 years as a veterinarian, have I encountered such rapid and profound changes in client expectations. We’ve entered what I like to refer to as “The Age of the Empowered Client”. I’d love… Read More