Category: Client expectations

Reasonable Expectations X: Saving the Best for Last!

This will be my tenth and final blog post describing reasonable expectations as they pertain to delivery of veterinary care (parts one through nine can be found at www.speakingforspot.com/blog).  This time, however, the tables will be turned- rather… Read More

Reasonable Expectations VIII: Written Cost Estimates

This is the eighth part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets. Parts one through seven can be found at www.speakingforspot.com/blog. You’ve just taken your… Read More

Reasonable Expectations VII: Discussion and Open-Mindedness About Your Dog’s Vaccinations

This is the seventh part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets. Parts one through six can be found at www.speakingforspot.com/blog.  As invaluable as vaccinations… Read More

Price Shopping: To Be Avoided at All Costs

I recently exchanged emails with a woman who was feeling frustrated while searching for a new veterinarian.  Her search included some “fee shopping” and she was disgruntled to find that some vets had the nerve to mark up… Read More

Reasonable Expectations VI: The Ability to Discuss Your Internet Research With Your Vet

This is the sixth part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets. Parts one through five can be found at www.speakingforspot.com/blog.  Please take your time… Read More

Communicating About Communication

I’ve just returned from the International Conference on Communications in Veterinary Medicine (http://www.iccvm.com).  This was a gathering of folks from all around the world eager to share their research, report their observations, and learn more about communication in… Read More

Reasonable Expectations V: Discussion of All Options Regardless of Cost

This is the fifth part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets. Parts one through four can be found at www.speakingforspot.com/blog. Veterinarians wear many different hats when… Read More

Reasonable Expectations Part IV: Communicating With Your Vet Via Email

This is the fourth part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets. Parts one through three can be found at www.speakingforspot.com/blog. Have you any interest… Read More

Reasonable Expectations Part III: Access to Round-the-Clock Care

This is the third part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets.Parts one and two can be found at www.speakingforspot.com/blog. If your dog is sick enough to require hospitalization or has just undergone a major surgical procedure, how will he or she be cared for overnight?

Reasonable Expectations Part II: Access to “The Back” of the Hospital

This is the second part of an ongoing series describing how people are developing new expectations when it comes to veterinary care for their pets.  Part one can be found at www.speakingforspot.com/blog.  Care to tag along next time… Read More